We launched different drop-shipping online stores. Each of them specialized in a specific line of products: cooking utensils, home furniture, fitness equipment, etc. They were offering two purchasing options: either a standard order or through a subscription.
I wrote the FAQ section for these stores. I put myself in the shoes of a customer and listed the questions they may have. I also consulted the Terms of Service and the customer interface to ensure the veracity of the information provided in this Help Center. I also researched the best practices in order to create a comprehensive yet user-friendly knowledge base. I documented the following sections: about us, my subscription, my orders, delivery service, my account, billing, and refunds/exchanges.
I also added a widget button for clients to contact us with any questions they may have.
These sections were both in English and French. Some of them were also in Spanish and Italian. They all included links and dynamic fields. The challenge was to make sure that the translations were correct and that the formatting and dynamic links were working.
These online stores are no longer in business. Here are a few screenshots from the Help Center of “Little Bazar,” a multi-themed website:
FAQ Online Store “Little Bazar”
Cath Assist Service 